Shipping & returns
Template to be validated by the client and legal counsel before going live — final texts are provided by the client (spec §14 / §20).
Shipping, return and refund terms.
Zones and times
Served zones and estimated times: [to be confirmed]. The time runs from order confirmation.
Shipping costs
Any costs are shown before payment. [to be confirmed].
Tracking
A tracking email is sent on dispatch (via Shopify).
Right of withdrawal
14 days from delivery to change your mind, without justification (EU).
Returns and refund
The product must be emptied of its water and in a resalable condition. Return costs borne by [to be confirmed]. Refund within 14 days of receiving the return or proof of dispatch.
Last updated: [date to be confirmed].
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